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4.9 · 53 Google reviews BBB Accredited Business (952) 377-8965

Terms of Service

Heads Up Outdoor Services · Shakopee, Minnesota · last updated 29 July 2026

These terms cover the work we quote and perform for residential and commercial customers. They apply to every estimate we send and every job we do, unless we have agreed something different with you in writing.

1. Estimates

  • An estimate is our price for the scope written on it. It is good for 30 days from the date it was issued.
  • Instant prices generated from our website are a starting range based on satellite measurement. They are not a final price. We confirm the real number in writing before any work is scheduled.
  • If site conditions turn out to be materially different from what the estimate assumed — access, slope, buried material, plant or debris volume — we stop, tell you what changed, and give you a revised price. We do not do extra work first and bill for it after.
  • Approving an estimate, in writing, online, or verbally, is your authorisation for us to do the work described on it.

2. Scheduling and weather

  • Once you approve, we confirm a start date with you within one business day.
  • Lawn and landscape work is weather-dependent. Rain, frozen ground and unsafe conditions move dates. We will tell you when a date moves.
  • Recurring lawn service runs on a set day each week or fortnight. If weather pushes a visit, we make it up on the next available day rather than skipping it.
  • Snow service runs on qualifying snowfalls as described on your estimate. We work through the storm and may return after it ends.

3. Access and the property

  • Please keep gates unlocked and pets inside on service days. If we cannot get to the work area, we will contact you; a wasted trip on a scheduled recurring visit may still be billed.
  • Please mark private irrigation lines, invisible fencing, low-voltage lighting and anything else buried that a locate service will not flag. We are not responsible for damage to unmarked private installations.
  • We call for public utility locates where the law requires it before we dig.
  • We will tell you promptly if we damage something. Damage caused by us is ours to put right.

4. Price and payment

  • Prices are quoted in US dollars. Minnesota sales tax is applied where the law requires it and shown as a separate line.
  • Payment is due on the terms printed on your invoice.
  • Projects may require a deposit. If one applies, it is stated on your estimate before you approve it.
  • Recurring service is billed as described on your estimate — per visit, monthly or per season.
  • Material quantities on an estimate are our best measurement. Where a line is priced per unit, per square foot, per face foot, per cubic yard, per load, the final invoice reflects what was actually installed or removed.

5. Our work

  • We are licensed and insured. A certificate of insurance is available on request.
  • If something we did is not right, tell us and we will come back and fix it. Call Kevin directly on (952) 377-8965.
  • Plants, sod and seed are living things. We install them correctly and give you a watering schedule. Establishment depends on watering and conditions after we leave, which we do not control.

6. Cancelling

  • You can cancel or reschedule a one-off job by telling us before the crew is dispatched, at no charge.
  • Recurring service can be cancelled at any time. Tell us before the next scheduled visit.
  • If you cancel a project after material has been ordered or delivered, we will invoice you for the material and any work already done.

7. Photographs

We photograph our work. We may use before-and-after photographs of the work itself on our website and in marketing. Tell us if you would rather we did not, and we will not.

8. Privacy

We collect what we need to quote and do the work: your name, contact details, property address, and the measurements our estimating tool takes. We do not sell it. See our privacy page for the detail.

9. Disagreements

If something goes wrong, call us first — almost everything gets solved that way. These terms are governed by the laws of the State of Minnesota, and any dispute belongs in the courts of Scott County, Minnesota.

Getting hold of us

Heads Up Outdoor Services · Shakopee, Minnesota 55379
(952) 377-8965 · info@headsupoutdoorservices.com